Returns and Refunds
In accordance with our guaranttee we accept returns for unwanted goods within 14 days of your order arriving at the address provided. Return shipping is at the customers expense and a full refund will be issued as long the product(s) meet the following requirements:
The item must be in its original packaging with its entire contents in an unused condition.
Damage caused by wear and tear and misuse are not covered
Applicable to purchases made on our webstore
We only accept returns from purchases made through our webstore www.iconicledesign.com. If you purchased a product from one of our online or retail partners, please contact them to learn about their returns policy.
If the product is defective or damaged, you have 30 days to report the issue to recieve a full refund or a replacement part.
If on the product you discover a fault or defect after 30 days, we will offer to repair or replace your product. If it develops a fault again after having been repaired or replaced, you have the right to a full refund or exchange - if you wish to keep the product.
After 6 months, you may be required to obtain a professional report from a quailified engineer to prove that your product has failed due to a manufacturing defect, and not general wear and tear, misuse or accidental damage.
How to return a defective product
Please email firstname.lastname@example.org with the following details:
2x photos showing the defect
A detailed description of the problem, when and how it arose
Our order number
Your email address and phone number
Your original shipping address
Once we have this information we will let you know the next steps. For defective goods we will provide you with a free return shipping label. For non defective goods you will have to return them at your own cost and will not be reimbursed.
If the package does not reach us, we will not be able to issue any refund. We are not liable for lost or stolen packages during the return transit. For international returns, we are not responsible for paying customs fees, which may include, but are not limited to, duties, taxes and brokerage fees.
Once we have received your package and our quality assurance team has verified that the contents meet the conditions above, we will contact you and give you the option of either a refund or an exchange.
Any refunds will be applied to the card used to make the original purchase.
PLEASE NOTE: We do not refund shipping cost for initial delivery or returns (unless item is defective upon receipt).
Item arrived damaged?
If your item became damaged in transit, you must send us proof of the condition of the item upon arrival (photo or video to email@example.com).
If the item has slight surface-level damage (eg, slight scratches or dents) and is still in a usable condition, we can either refund you 10% if you wish to keep the item or we can recover the item for repair and send you a replacement part.
For items that are damaged beyond use, we will either refund your purchase if you no longer wish to keep it, or we will recover the item and send you a replacement.
We will refund most goods provided they are returned to us within 14 days of receipt complete, unused and in their original packaging. If you cancel you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return the goods, so you should take out adequate postal insurance to cover their value.
If you return goods outside the scope of these terms set out in this policy and you have not exercised your legal right to cancel (explained below) we reserve the right to return the goods to you at your cost or to accept their return subject to making a deduction for any loss in value of the goods arising from your handling of them and a charge to cover our processing cost.
Your right to cancel your order under the consumer contracts (information, cancellation and additional charges) regulations.
You also have the right to cancel your order under these regulations. The cancellation period will expire 14 days after the goods are received by you or by a third party nominated by you to receive the goods. If your order is for multiple goods for separate delivery, the cancellation period will end 14 days after receipt of the last item.
You must clearly communicate your decision to cancel to us before the end of the cancellation period, to do this, email: firstname.lastname@example.org You are responsible for returning the goods to us if you cancel under these regulations and, you will be responsible for the cost of the return.
Additionally, we may make a deduction for any loss in value of the goods arising from any unnecessary handling by you.
Unauthorised returns are destroyed on receipt. Please ensure you email your request to: email@example.com
Registered UK Address (Not Returns): 8 Dock Street, London, E1 8JR